plannedShip
Citizen Desk
Complaints in any language get classified, routed to the right department, acknowledged within the SLA, and every decision is explainable.
Public sector
Citizen complaints in any language are classified, routed and acknowledged within the SLA, and every decision can be explained on the record.
Complaints arrive in English, Hindi, Kannada and Hinglish, each routing decision starts an SLA clock and must be explainable, and the accuracy in the weakest language is the number that gets asked about.
WorkflowComplaints classified, routed and acknowledged in the citizen's languageMeasured
Routing accuracy by language, the weakest one included; the explanation and audit record per decision; low-confidence items queued for a person.
Routing accuracy by language, the weakest one included; the explanation and audit record per decision; low-confidence items queued for a person.
WorkflowFarmer questions answered from public data for paiseMeasured
Cost per conversation in paise; answer correctness on a bilingual question set; source and date on every answer.
Cost per conversation in paise; answer correctness on a bilingual question set; source and date on every answer.
WorkflowSafety observations across works departments into themesMeasured
Classification accuracy against a labelled subset; the redaction log.
Classification accuracy against a labelled subset; the redaction log.
“Can AI route citizen requests without a black box?”
Demos in this domain
What it looks like running.
plannedShip
Mandi Advisor
A WhatsApp-style assistant that answers a farmer's price and crop questions in Hindi, Marathi or Telugu, from public data, for under one rupee a conversation.
plannedShape
Safety Signal
Turn a year of safety observations and near-miss reports into trends, root-cause themes and next week's toolbox talk.
Offers that fit
Where to start.
Shape Pilot4 to 8 weeks
One use case on real data in your tenant, with golden-set evals, guardrails, tracing, a cost dashboard and handover
₹6 to 20 L · $15k to 45k
Ship Build8 to 16 weeks
Production build, integrations, security review, monitoring, runbook, training, 30-day hypercare
₹20 to 60 L · $45k to 150k
Sustain Opsmonthly
Evals in CI, drift and hallucination monitoring, cost guardrails, model-upgrade testing, incident response
₹75k to 3 L / system · $2k to 8k / system